Microsoft Unified Communications Collaborazione e Comunicazione senza confini
Tamara Zancan – PM UC&C [email protected]
Massimo Asuni – TSP UC [email protected]
Trends che guidano il futuro della produttività
Costi e complessità Infrastruttura
Consumerizzazione dell’IT
della forza lavoro utilizza propri device sul luogo di lavoro
Enterprise storage aumentano del 50% all’anno Previsione di
crescita dei dati nel prossimo decennio
Il numero dei professionisti IT sta crescendo al
Il 45% dei Nativi digitali afferma di utilizzare siti social networking al lavoro indipendentemente dal fatto che la propria organizzazione o azienda ne vieti l’accesso.
delle organizzazioni ha una forza lavoro remota
Lavoro Mobile e distribuito I Nativi digitali «la nuova forza lavoro»
Il futuro della produttività
UNIFIED COMMUNICATIONS COLLABORATION
ENTERPRISE CONTENT
MANAGEMENT
BUSINESS INTELLIGEN
CE
ENTERPRISE SEARCH
Migliore esperienza attraverso PC, phone, and browser
Cloud alle vostre condizioni
Unified Communications: impatto sul Business
Reduce costs through converged communications Reduce travel via A/V/W conferencing Reduce audio conferencing service changes Reduce PSTN calling charges via VoIP Retire separate PBX systems (some or all) Shared workplace, home and mobile communications support
Drive adoption through ease of use and Microsoft Office Instant messaging and presence in Office and SharePoint Click to communicate, seamless escalation Ad hoc A/V/W conferencing (inter-organization) Click to call via VoIP Skills-based people search in Lync client
Deployment, migration, interoperability, extensibility Embed communications in LOB applications Embed communications in Server applications Integration with on-premises room video systems Integration of voice capabilities Consolidate management of communications functions
Reduce Travel Expenses 4
Improve End-‐User Produc8vity Up to 30 min/day
Complete Projects Faster By 10%-20%
Shorten Sales Cycle Up to 20%
Resolve Customer Issues Faster Up to 50%
ABract and Retain Employees Varies by customer
Save 5%-30%
Reduce Audio Conferencing Charges 4 Save 30%-95%
Reduce Telephony Charges 4 Save 50%-70%
Reduce Cost of Communica8ons Systems 4 Save 40%-60%
Lower Real Estate and Facility Costs 4 Save 15%-30%
Reduce IT Admin, Migra8on Costs 4 Varies by customer
4 savings amounts based on actual customers. www.microsoft.com/casestudies
Microsoft IT ha misurato l’impatto della Unified Communications sulla propria realtà
o E-mail, instant messaging, presence e conferencing: 166.000 user o Voice: 80.000 user o Unified Messaging: 90.000 user
Reduced Costs
Reduced Audio Conf Costs 95% reduction ($8 million)
Reduced IT Infrastructure Costs $22 reduction/office move ($1 million)
Reduced Travel Costs 10% reduction in trips/employee ($92 million)
Improved Business Outcomes
Improved User Productivity 28 min saved/day/employee ($86 million)
Shorten Sales Cycle 6.5% increase in proposals ($11 million)
Reduced Carbon Emission 100 million miles in avoided air travel (17,000 metric tons)
L’impatto della UC in Microsoft UC permette risparmi >215 millioni di dollari/anno >>
Forrester Microsoft Lync
Lync 2010 Collega le persone in nuovi modi
Collega le persone in modi nuovi
Voce e PBX
Lync meetings
Instant messaging e presence
Adozione rapida grazie alla facilità d’uso
Accelerare processi di business integrando le comunicazioni nelle applicazioni
Riduzione costi grazie a comunicazioni integrate
Servizi Conferencing a portata di tutti Con diversi dispositivi
Microsoft Lync™ 2010 and webcam
Existing conferencing room with audio/video (A/V) capability
Telepresence and room systems
Inside your organization
Outside the firewall
Customers/partners
Mobile workforce
Remote workers
Ovunque ti trovi
Web Conferencing
Audio Conferencing
Video Conferencing § Telepresence systems § Extending A/V-enabled rooms § Desktop with webcam
Con diverse modalità
Lync: Piattaforme e Devices
Lync Mobile clients on major platforms
" Connect with IM/P on all smartphone platforms
" Join Lync Conferences from your calendar
" Utilize Single Number Reach and Call via Work
" Supporting both Lync Server and Lync Online
* BlackBerry – Microsoft supports the APIs in which RIM utilizes to develop the BlackBerry Client for use with Lync 2010
WINDOWS PHONE
iOS
Lync Devices Ecosystem
Aastra 6725 iP Aastra 6721 iP Polycom CX600 Polycom CX500 snom 300
$850+ $200-300 $150-200 $100+
HP 4110 HP 4120 snom 821 UC Edition
Polycom CX3000
Meeting Room Devices
Lync - Nuovo Partner Ecosystem
Lync: Voice Customer Momentum
70
86% 33,000 Voice users
15,000 Voice users
4,300 Voice users
33,000 Voice users
15,000 Voice users
4,300 Voice users
3M
250
Gartner Magic Quadrant for Unified Communications, 2011
Analyst Reports
Lync: scenario di utilzzo reale in campo medico
Università Bicocca
Infrastruttura Unified Communication: Lync Server 2010 e Asterisk 1.8
Configurazione Asterisk 1.8 SIP.CONF [general] context = default bindport = 5066 (= a Lync PSTN GW) bindaddr = 149.132.5.248 (Trunk Sip Asterisk) tcpbindaddr tcpenable = yes
SIP.TRUNK
type = peer host = 149.132.5.215 (Lync PSTN GW)
quality = yes transport = tcp
Utenza Asterisk: 2000 [2000] type = friend callerid = Linux User <2000> secret = 2000 host = dynamic canreinvite = no dtmfmode = rfc2833 mailbox = 2000 disallow = all allow = ulaw transport = UDP
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